A survey of 1,400 CIOs by Gartner Executive Programs revealed that the top business priority of their company was business process improvement.
With increasing pressure to keep costs down, improve their performance and service delivery, successful companies turn to solutions that automate processes, standardise best practices, and improve efficiency.
Over the past decade, increased interest to business processes, their improvement and their automation grows out of the need to streamline business operations, consolidate organizations, and reduce costs.
Productivity Increases Through Business Automation
Better processes produce lower costs, motivated employees, and happier customers. This starts with examining how work is accomplished, documenting current processes, and then improving those processes.
However, simply documenting processes and relying on manual process implementation does not give business managers real control over the process. By automating processes, even without any process redesign or improvement, a business can often achieve productivity improvements of more than 12%.
Continuous Business Improvement
Continuous improvement is at the heart of business automation. The ability to have the information with which to continuously improve processes and consistently gain incremental return on investment (ROI) on a is a major benefit of business automation.
Business process automation can initiate the process; orchestrate the people, data, and artefacts involved in the process; and give managers visibility into how the process is operating, where the bottlenecks may be, and highlight process improvements.
The key to continuous improvement through business automation exists in selecting the right data to measure and knowing what the measurements mean.
We work with our clients to understand the key drivers of their business and to implement, monitor and optimise key parts of their business as a sequence of automated processes.
Benefits of Business Automation
Process automation eliminates the waste of poor hand-offs between systems, departments and external business partners, as well as the effort and errors of inefficient or poorly designed manual processes. Automation builds efficiencies directly into your business operations.
Automating processes free up individuals currently working on manual tasks. Creating opportunities for people to take on new, higher value activities whilst automation drives up overall operational productivity.
Shorter Cycle Times
Time to market and cycle times are dramatically improved due to the consistency and reliability that process automation delivers. Shorter cycle times has significant financial benefits, including faster cash flow, reduced costs and positive cash conversion.
Consistency Lead Reliability
Automating business processes makes a process easy to understand and enforces adherence to the process steps. Resulting in consistent that drives reliable metrics to assist in decision-making and innovation.
Improved Customer Service and Satisfaction
Process automation eliminates unnecessary variation and delays, so that customers enjoy greater satisfaction dealing with you. Happy, satisfied customers are repeat customers.
Introducing business process automation liberates resources – people, equipment, materials and cash flow. New strategies, better tactics and smarter investments become available to accelerate business excellence and competitive advantage.
Above all, business automation results in direct bottom-line reduction of costs, accelerated productivity and, of course, improved profitability. All things every company seeks.